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Return & Refund

Refund Policy


Orders in the state of non-delivery, buyers can enjoy a full refund if they contact us to propose a refund within 24 hours of placing the order. If the order is over 24 hours, buyers need to bear a service fee of 15% of the total order amount.


Return Policies

All return/exchange items must be returned unworn, undamaged, unwashed, and with all the original labels attached in original packaging. If not, the buyer is responsible for all incurred fees and there will be no refund.


Items can be returned or exchanged within 20 days from the delivered date. Note that overdue requests may not be accepted.


Return shipping fees are at the customer's own expense.


We do not accept returned items that were sent back directly without notifying us first.


Return Method

step1. Submit a return request at Contact Us to Customer Service within 15 days upon receiving your order. Please include an explanation and photographs stating the reason for your return.

step2. After receiving your email with the exchange/return request, our customer service representatives will send the exchange/return instructions back to you via email. Please follow the instructions to process the exchange/return.

step3. You will receive the refund within one week or have an exchange order processed after we receive your package. We'll email you once processing your refund or exchange and the refund will be issued to your original payment method. Generally, you will receive a refund within 5 to 15 business days. (If no refund is received within 30 days, please contact us via email)

If you have any further questions, please contact our customer services at service@chicmila.com

Please Note: we reserve the right not to process the refund if they are returned in unacceptable condition.